General terms & conditions

Welcome

Thank you for visiting the website of ENZO NORI (hereinafter referred to as the "Website"). This is the official online store of the Enzo Nori brand for Europe.

We would like to ask you to take the time to read these Terms carefully. Unless otherwise stated in the contents of the Website, the connection between Enzo Nori and its users is covered only by these Terms. In view of this, we assume that the user has read and accepted them. In view of the above, if you do not agree to these Terms in their entirety, unfortunately we will have to ask you not to use this Website.

When you purchase products or use certain services on this Website, you may receive additional guidelines and provisions that apply to those services and products. The above guidelines and provisions shall be understood by reference as they are contained in these Terms and apply to your use of the Website.

We may change the Terms from time to time by posting on this page. If you use the Website after the posting of such change, you will be deemed to have accepted these changed Terms.

We use your personal data only in accordance with our Privacy Policy, and in this regard we ask you to read our Privacy Policy, which applies to you.

Please familiarize yourself with the definitions used in these Terms, which you will find below.

Definitions

Website: a network of Internet pages that share a domain name

Online shop: an e-shop of the Enzo Nori brand

E-shop: a website through which products are sold by concluding a distance contract and which has integrated functionality for selecting, including and excluding products in a shopping cart, for entering information about the buyer and the delivery address, and for choosing a method of payment.

User: a natural person who enters the address of this page or visits it via a link and uses it for information purposes or to place a purchase order.

Enzo Nori: company name, registered office and number in the Commercial Register. With regard to intellectual property rights, Enzo Nori means company name, registered office and number in the Commercial Register.

Terms: these Terms and any changes or updates to these Terms

Scope

The following Terms apply to all purchase orders placed through our Online Store by a consumer or entrepreneur (hereinafter "customer"). Our deliveries, performances and offers are made only on the basis of these Terms, as well as the legal provisions. We reserve the right not to accept purchase orders.

A consumer is a person who enters into a legal transaction for purposes that satisfy their personal needs, without a commercial purpose. An entrepreneur is a natural person or legal entity or a legal partnership that, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

With regard to entrepreneurs, these Terms also apply to future business relations, without having to refer to them again. If the entrepreneur uses contradictory or additional general terms, their validity is cancelled; they become part of the contract only if we have explicitly agreed to it.

We make the information available to the user in a manner consistent with the means of distance communication used, in clear and understandable language.

The Website clearly and legibly states the terms of the purchase order, whether there are restrictions on delivery and what methods of payment are accepted.

Offer and conclusion of а contract

The purchase contract is concluded with New West Trading GmbH (hereinafter referred to as "NWT"). Head office in Bulgaria: Sofia 1750, Poligona District, Building 2, Entrance A, Office 10. ID No.: 206699573; Managing Directors: Petar Jourebanov; Availability: Mon - Fri 10:00 a.m. - 5:00 p.m. Tel.: +359 89 670 27 95; Email: office@enzonori.com.

The presentation of the products in the Online Store is not a legally binding offer, but a non-binding online catalog. You may initially place our products in the virtual shopping cart without obligation and adjust your records at any time before submitting your legally binding purchase order, using the information provided in the purchase order process, as well as the verification tools explained. By clicking on the purchase order button, you place a legally binding purchase order for the products in the shopping cart. Receipt of the purchase order is confirmed by automatic email immediately after sending the purchase order and does not yet constitute acceptance of the contract. We can accept your purchase order by sending a separate purchase order confirmation within five days by one of the following methods:

by sending a written purchase order confirmation or purchase order confirmation in text format via email, where the receipt of the purchase order confirmation by the user is crucial, or
by delivering the ordered products to the user, where the receipt of the products by the user is crucial, or
by asking the user to pay after placing a purchase order.

If several of the above methods are available, the contract is concluded at the moment when one of the above methods arises first. The purchase order acceptance period starts on the day after the user sends the purchase order and ends at the end of the fifth day after the user sends the purchase order. If the seller does not accept the user's purchase order within the above period, this is considered a cancellation of the purchase order, as a result of which the user is no longer legally bound by the purchase order.

In the event that we are unable to deliver a product to you, for example because this product is out of stock or no longer available, or because we are unable to meet your requested delivery date, or due to an error in the price of our Website, we will inform you about this by email and we will not process the part of your purchase order that deals with the product. If you have already paid for the product, we will refund the full amount, including any delivery charges, as soon as possible. If only part of your purchase order is available, we will only deliver the products that are in stock and cancel the sold out products.

Prices and Payment

All prices in our Online Store include VAT (including delivery prices). All prices are final prices in EUR and they are valid at the time of purchase. The validity date of our special offers is displayed in the Store. You can specify the method of payment (advance payment, credit card) in the cash register module itself when completing the purchase order. The purchase price is paid immediately without delay. The following methods of payment are usually available in our Store:

Credit Card / Debit Card - When you submit your purchase order, you also provide us with your credit card details. Following your identification as a legitimate cardholder, we will ask your credit card company to initiate the payment transaction as soon as the purchase order is placed. The payment transaction is made automatically by the credit card company and your card is charged.

We reserve the right to exclude certain methods of payment.

Debit and credit card processing is permormed by mypos.bg EOOD (hereinafter referred to as "myPOS" for short). VAT No.: BG203964123; James Bourchier Str. 76A, Sofia 1000, Bulgaria. MyPOS is licensed by the FCA as an e-money institution offering e-money merchant accounts and payment services and acting as data controller for all payment services provided to you if you are using myPOS from an EEA country.

Payments are only due when the order confirmation has been sent to you by e-mail. When paying by credit card, this will be charged when the goods are shipped.

When ordering in our Online Store, the contract is concluded with: New West Trading LTD; Poligon District, Building 2, Entrance A, Office 10, Sofia 1750, Bulgaria; ID No.: 206699573; Availability: Mon - Fri 10:00 a.m. - 5:00 p.m. Tel.: +359 89 670 27 95; Email: office@enzonori.com

Enzo Nori is a registered trademark throughout the European Union. The Enzo Nori logo is a copyrighted trademark.

Storage of your order

We save your purchase order and the data entered for it. We will send you again all the details of the purchase order by email. You also have the opportunity to print both the purchase order and the General Terms before sending us the purchase order. Through your user account you have access to the purchase orders you have placed at any time.

Right of withdraw

The user has the right to refuse. You have the right to terminate this contract within 30 days without giving any reason.

The cancellation period is 15 days from the date on which you or a third party designated by you, who is not the carrier, received the last products.

To exercise your right of refusal, you shall contact us by mail, phone or email and make a clear statement of your decision to refuse this contract. The easiest and fastest way to contact us is to write us an email.

The user shall inform the trader before the expiry of the refusal period of their decision to refuse the contract. For this purpose, the user can:

use the standard refusal form;
state unequivocally in another way their decision to refuse the contract, such as using mail, email, phone.

For this purpose, you can also use the attached form to exercise your right of refusal, but this option is not mandatory.

To comply with the cancellation period, it is sufficient to send your notice of exercising your right of cancellation before the cancellation period expires.

The user shall be deemed to have exercised their right of refusal within the refusal period if the notice of exercising the right of refusal has been sent by the user before the expiry of that period.

The burden of proving the exercising the right of refusal in accordance with this article lies with the user.

Consequences of revocation

If you refuse this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from choosing a different type of delivery from the cheapest standard delivery offered by us). The deadline for refunding payments is immediately and no later than 30 days from the date on which we have received notification of your will to terminate this contract.

We cover the costs of returning the products if the amount of the invoice is over EUR 40 and only if you return the products from Germany or Austria.

You cover the direct costs of returning the products if the amount of the invoice is less than EUR 40 or if you return the products from a country other than Germany or Austria.

To refund your payments, we use the same methods of payment that you have used for the original transaction, unless you have specifically agreed otherwise. In no case will you be charged for a refund. We can refuse a refund until we receive the products back or until you provide proof that you have sent the products back, whichever occurs first.

You shall return or hand over the products to us immediately and in any case no later than 30 days from the date on which you have informed us of your will to terminate this contract. The deadline is met if you send the products before the expiry of the 30-day deadline. We DO NOT cover the direct costs of returning the products. You are obliged to pay in the event of a loss of value of the products, but only if this loss of value is due to handling of the products that is not necessary to verify the nature, properties and functionality of the products.

Main information

Please protect the products and avoid damage and contamination of the products. Please send us the products back in the original packaging with all accessories and all components of the packaging. If necessary, use protective outer packaging. If you no longer have the original packaging, please use appropriate packaging to provide adequate protection against transport damage.
Please DO NOT send the products back to us without paying for their transport.
Please note that the above items 1-2 are not a prerequisite for the effective exercise of the right of refusal.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back)

To New West Trading LTD, Poligona District, Building 2, Entrance A, Office 10, Sofia 1750, Bulgaria; Phone: +359896702795; Email: office@enzonori.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/

— Ordered on (*)/received on (*)

— Name of consumer(s)

— address of the consumer(s)

- Date

(*) Inapplicable / Please cross out what is not applicable

Passing of the risk

The trader sends the products to the user, the risk of loss or damage of the products passes to the user at the moment when they or a third party designated by the user and other than the carrier takes possession of the products.

Privacy Policy

Our Privacy Policy is in line with the EU legislation, in particular the Personal Data Protection Act and the GDPR.

Without your explicit consent, the data necessary for the processing of the business will be retained and used only for the processing of your purchase order. If necessary, the data will only be provided to contractors who have been commissioned to fulfill your purchase order (e.g. credit unions, DPD). All personal data is treated confidentially.

Your purchase order will be stored in our systems. In case you lose documents regarding your purchase order, please contact us by writing to our email. We will gladly send you a copy of your purchase order. For more information about how we process your personal data, please read our Privacy Policy.

Delivery

At the moment we can deliver only to the following 23 EU countries. For many countries in the European Union, there are additional transport charges, which you will see on the product page when choosing which country you want delivery to. Please read our prices for delivery to different EU countries:

Delivery to AUSTRIA, GERMANY, HUNGARY: EUR 5.00 - free delivery for purchase orders over EUR 50.00
Delivery to BELGIUM, ITALY, NETHERLANDS, FRANCE: EUR 25.00
Delivery to DENMARK, LUXEMBOURG: EUR 35.00
Delivery to SPAIN: EUR 30.00
Delivery to ESTONIA, LATVIA, LITHUANIA, PORTUGAL, FINLAND, SWEDEN: EUR 50.00

In the event that one or more products from the user's purchase order are not available, we reserve the right to cancel the user's purchase order. In this case, the user will be informed immediately that the ordered product is not available. The legal rights of the user remain unaffected. The purchase price already paid will be refunded immediately.

We do not deliver to the following postcodes:

Dennmark: 3900-3999
Spain: 35000-35999, 38000-38999, 51000-52999
Italy: 47031, 47890-47899
Finland: 22100, 22101, 22120, 22130, 22131, 22140, 22150, 22151, 22160, 22220, 22240, 22260, 22270, 22271, 22310, 22320, 22330, 22340, 22410, 22411, 22430, 22520, 22530, 22540, 22550, 22610, 22630, 22710, 22720, 22730, 22810, 22820, 22830, 22840, 22910, 22920, 22930, 22940, 22950, 22999
France: 00001-00030, 00100-00151, 00153-00299, 00361-00429, 00500-00699, 00750-00999, 96000-97999, 97100-97499, 98100-98999

Foreign transport costs are displayed in the checkout module.

Standard delivery time is within 3 to 7 working days. Working days are all days except Saturdays, Sundays and public holidays in different countries. If a delay occurs, you will be notified immediately. Delivery cannot be faster than 3 working days and we cannot perform any type of express delivery.

The contract is legally binding through the shipping of the products. We will send a confirmation email in advance to inform you of the details of the contract.

Delivery to countries outside the EU

We do not deliver to countries that are not members of the European Union.

Transport damage

If the products are delivered with obvious transport damage, please file a complaint about such errors to the supplier as soon as possible and contact us immediately. If you do not file a complaint or do not contact us, there are no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to file our own claims against the carrier or the transport insurance.

Reservation of ownership

With regard to users, the seller retains ownership of the products until the due purchase price is paid in full by them.

Warranty

Legal warranty: Users are entitled to a statutory warranty. This covers non-conformity of the products at the time of delivery. The seller undertakes to replace or repair the products in question (or related parts) free of charge. The seller reserves the right to replace the product in the event that the repair costs are disproportionate or that repair is not possible. The burden of proving that defects that were discovered after a period of 6 months after the delivery have been already present at the time of delivery lies with the user. The statute of limitations for a lawsuit for defects is 2 years.

Additional warranty: In addition, ENZO NORI offers an additional warranty for certain products. We refer to the warranty card and/or our Website for details on this warranty.

All products of ENZO NORI are rigorously tested to ensure that the travel products you trust meet the strictest standards. If a problem occurs with a product of ENZO NORI (hereinafter the "Product") caused by manufacturing defects in materials and workmanship, ENZO NORI will either repair or replace the product, at its own discretion, under the terms of the warranty set forth herein. The warranty presented herein applies only to the original buyer or recipient of a gift of the product. The warranty period is indicated on the warranty card in the product and/or in the list of product features on our Website.

Electrical and electronic components, as well as connections, cables, adapters and batteries, are excluded from the warranty. The warranties described herein apply only to manufacturing defects and do not cover damage caused by improper use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper handling by the carrier (e.g. airlines). Cosmetic damage such as scratches, dents, stains, color changes or other non-functional changes in the appearance of the product are also excluded. If your product has been damaged during transport, please file a claim with the shipping company at the place of destination, if possible, before clearing customs.

Although any company may service or repair your Product outside of the warranty period, ENZO NORI requires warranty repairs to be performed only at an approved service center of ENZO NORI ("Service Center"). Improper or incorrectly performed maintenance or repair will void this warranty. To find our Service Center, click here. This warranty only applies to our Service Center. However, you are responsible for all costs incurred in delivering the product to such a service center, including, but not limited to, packaging, delivery, and applicable taxes.

For warranty service in a service center, you need a properly completed warranty card or the original receipt. The service center will check whether the problem is covered by the warranty of ENZO NORI or not. If the warranty is available, you will be informed whether the product will be repaired or replaced. Any such repair or replacement will be at the expense of ENZO NORI including all costs incurred in sending the repaired or replaced product back to you. If the product needs to be replaced and the product is no longer available, ENZO NORI will replace the product with another product of the same value.

Accidental and consequential damage is expressly excluded. Labor costs and damage resulting from work performed by anyone other than our Service Center are not covered by this warranty. To the extent permitted by applicable law, this excludes tacit warranties. The warranty provided herein is limited to the value of the product. Production specifications are subject to change without notice. Our product locks are only intended to prevent accidental opening and may not necessarily prevent the product or its contents from being stolen, broken or infiltrated by flight personnel, at the airport or by government agencies. Please check your Product as soon as a third party has had access to it.

Our warranty is intended to give you specific legal rights. In addition to the rights described herein, you may have other rights that vary from country to country in terms of excluding or enforcing implied warranties, accidental and consequential damage, as well as repair and replacement. As a result, the limitations or exceptions expressly contained in this warranty may not apply to your case.

Limitation of Liability

We use reasonable commercial efforts to keep the Website error-free. We also try to protect the Website from computer viruses and other malware. Given the nature of these threats and the Internet, you are responsible for taking the necessary precautions and measures to protect your computer and system, as the use of the Website and the information on it is entirely at your own risk.

We cannot be held responsible for the use or inability to use:

the Website and the contents of the Website
a link to any other website
the products purchased on the Website.

To the fullest extent permitted by law, we are not responsible for (1) losses that are not caused by a violation on our part, or (2) (business) losses (including loss of profit, time, revenue and data) or (3) indirect or consequential losses that were not foreseeable by you or us when you began using the Website.

Our total liability in connection with the sales contract does not exceed the purchase price of the respective products. These terms do not affect your legal rights.

Contract language and wording of a contract

The available languages for concluding the contract are German and English.

We save the text of the contract and send you the purchase order details and our terms by email.

Legal System

The legislation of the Republic of Bulgaria applies to all legal relations between the parties to the contracts concluded on the Website, with the exception of the laws on international purchase of movables. With regard to users, this choice of law applies only to the extent that the protection afforded by mandatory provisions of the law of the country in which the user has their usual residence has not been withdrawn.

Place of jurisdiction

If a user acts as a trader, a legal entity under public law or a special fund under public law domiciled on the territory of the Republic of Bulgaria, the exclusive jurisdiction for all disputes arising from this contract is the location of the seller's business. If a user is domiciled outside the territory of the Republic of Bulgaria, the place of business of the seller is the exclusive jurisdiction for all disputes arising from this contract, if the contract or the claims under the contract can be attributed to the professional or commercial business of the user. However, in the above cases the seller always has the right to call / contact the court at the user's domicile.

Circumstances of force majeure

In case of force majeure, we are released from liability for full or partial non-performance, including delay in delivery.

Restrictions about using the Website

The use of the information contained in our Website for commercial purposes, in any form, is strictly prohibited.

It is permitted to use the contents of the Website for personal, non-commercial purposes.

In our Website, the commercial message is clearly identifiable as such. Advertising offers, such as price discounts, bonuses and gifts, are clearly identifiable as such, and the terms that shall be met so that the same can be used are easily accessible and presented accurately and unambiguously.

Unsolicited Commercial Messages

We guarantee that when sending unsolicited commercial communication by email, we first consult the opt-out registers in which users register and express their unwillingness to receive such commercial communication.

Questions, Complaints, Comments or Customer Service

If you have any questions or technical issues regarding the access to the information on our Website, please contact our customer service at support@enzonori.com.

Complaints

As from 15 February 2016, the European Commission has provided a platform for out-of-court dispute resolution. This allows users to resolve disputes regarding their online purchase order without court intervention. You can access the dispute resolution platform via the external link http://ec.europa.eu/users/odr/.

Other

If one or more provisions of these Terms are ineffective, the remainder of the contract remains in effect. If the provisions are ineffective, the contents of the contract are based on the legal provisions.

Last updated: 02.11.2022