Returns

Right of withdrawal

The user has the right to withdraw. You have the right to terminate this contract within 30 days without giving any reason.

The cancellation period is 15 days from the date on which you or a third party designated by you, who is not the carrier, received the last products.

To exercise your right of refusal, you shall contact us by mail, phone or email and make a clear statement of your decision to refuse this contract. The easiest and fastest way to contact us is to write us an email.

The user shall inform the trader before the expiry of the refusal period of their decision to refuse the contract. For this purpose, the user can:

• use the standard refusal form;
• state unequivocally in another way their decision to refuse the contract, such as using mail, email, phone.

For this purpose, you can also use the attached form to exercise your right of refusal, but this option is not mandatory.

To comply with the cancellation period, it is sufficient to send your notice of exercising your right of cancellation before the cancellation period expires.

The user shall be deemed to have exercised their right of refusal within the refusal period if the notice of exercising the right of refusal has been sent by the user before the expiry of that period.

The burden of proving the exercising the right of refusal in accordance with this article lies with the user.

Consequences of revocation

If you refuse this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from choosing a different type of delivery from the cheapest standard delivery offered by us). The deadline for refunding payments is immediately and no later than 30 days from the date on which we have received notification of your will to terminate this contract.

We cover the costs of returning the products if the amount of the invoice is over EUR 40 and only if you return the products from Germany or Austria.

You cover the direct costs of returning the products if the amount of the invoice is less than EUR 40 or if you return the products from a country other than Germany or Austria.

To refund your payments, we use the same methods of payment that you have used for the original transaction, unless you have specifically agreed otherwise. In no case will you be charged for a refund. We can refuse a refund until we receive the products back or until you provide proof that you have sent the products back, whichever occurs first.

You shall return or hand over the products to us immediately and in any case no later than 30 days from the date on which you have informed us of your will to terminate this contract. The deadline is met if you send the products before the expiry of the 30-day deadline. We DO NOT cover the direct costs of returning the products. You are obliged to pay in the event of a loss of value of the products, but only if this loss of value is due to handling of the products that is not necessary to verify the nature, properties and functionality of the products.

Main information

• Please protect the products and avoid damage and contamination of the products. Please send us the products back in the original packaging with all accessories and all components of the packaging. If necessary, use protective outer packaging. If you no longer have the original packaging, please use appropriate packaging to provide adequate protection against transport damage.
• Please DO NOT send the products back to us without paying for their transport.
• Please note that the above items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back)

To New West Trading LTD, Poligona District, Building 2, Entrance A, Office 10, Sofia 1750, Bulgaria; Phone: +359896702795; Email: office@enzonori.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/

— Ordered on (*)/received on (*)

— Name of consumer(s)

— address of the consumer(s)

- Date

(*) Inapplicable / Please cross out what is not applicable